Dispute Resolution Guidelines for Transportation Network
1. Scope
These guidelines apply to all disputes arising from or related to transactions conducted on Transportation Network (運送ネット), including disputes between shippers and carriers.
2. Initial Resolution
- The parties involved in a dispute are encouraged to resolve the matter amicably through direct communication.
- Transportation Network recommends that both parties exchange all relevant documentation and evidence to facilitate a clear understanding of the issues.
3. Mediation Process
- If direct negotiation fails, either party may request mediation.
- Transportation Network may, at its discretion, recommend an independent mediator experienced in logistics and transportation disputes.
- Mediation is voluntary, and any costs associated with the mediation process shall be borne as mutually agreed by the parties.
4. Arbitration and Litigation
- Should mediation not result in a resolution, disputes shall be submitted to arbitration or litigation.
- These Dispute Resolution Guidelines do not preclude either party from seeking interim or injunctive relief from a court of competent jurisdiction.
- Any unresolved dispute shall be finally settled under the laws of Japan, and the courts of Nagoya, Aichi shall have exclusive jurisdiction, subject to mandatory provisions of applicable consumer protection laws.
5. Confidentiality
- All discussions, mediations, and negotiations related to dispute resolution are to be kept confidential by the parties involved.
- Transportation Network shall not be held responsible for any breach of confidentiality by the disputing parties.
6. Good Faith
- Both parties are expected to act in good faith and cooperate fully during the dispute resolution process to achieve a fair and equitable resolution.